All too often decisions to outsource are made with an expectation that if you choose the right service provider, it will succeed. A little like saying that if you choose a talented manager, he/she will succeed.

Wrong!

Nothing is more common than unsuccessful managers with talent. And the corporate world is littered with outsource arrangements that fail in spite of the service provider’s unquestioned capability.

There are literally hundreds of things you have to do right in order for your manager and your outsource service provider to succeed.

And delegation not abdication is the key ….

Yes there are outsource service providers who have skills and resources around Technology, Supply Chain, Manufacturing, Communication and Sales, perhaps not resident in your organisation.